Refund and Returns Policy

At WallGos, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your WallGos Menstrual Heating Pad, we offer a straightforward 30-day return policy.

Eligibility for Returns:

1. Time Frame: Returns must be initiated within 30 days from the date of purchase.
2. Condition: The product must be in its original condition, unused, and in its original packaging.
3. Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

Non-Returnable Items:

1. Products that have been used or damaged by the customer.
2. Items without original packaging or missing accessories.
3. Products purchased on sale or with a discount.

Return Process:

1. Initiate Return: Contact our customer service team on Whatsapp at +2349138411130 to initiate the return process.
2. Return Authorization:Once your return request is approved, you will receive a Return Authorization Number (RAN) and detailed instructions on how to return your item.
3. Shipping: Pack the item securely and include the RAN. Ship the product to the address provided by our customer service team. Customers are responsible for return shipping costs.

Refunds:

1. Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
2. Processing Time:Refunds will be processed within 7-10 business days after the inspection.
3. Refund Method: Refunds will be issued to the original payment method used during the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card issuer.

Exchanges:
If you wish to exchange your WallGos Menstrual Heating Pad for a different model or color, please follow the return process and place a new order for the desired item.

Contact Us:
For any questions or concerns regarding our return policy, please contact our customer service team on Whatsapp at +2349138411130. We are here to assist you!